Your order will be processed quickly, privately and securely. Dealing with haemorrhoids/piles is a sensitive and private matter and so we ship all orders in plain packaging.
Below you’ll see which P&P choices you have:
Urban delivery courier in New Zealand
At the online-checkout you’ll find by default non-signature courier for delivery throughout (non-rural) New Zealand.
You may choose to upgrade to delivery-with-signature.
Urban courier delivery, including shipping, handling and packaging is charged at a flat urban delivery rate per order; this is at cost or at a discount.
Rural delivery courier in New Zealand
At the online-checkout please ensure to select rural-delivery. You’ll pay the extra rate that the rural postie charges, at cost.
You can email us prior to ordering, to arrange collection of your parcel at your local Post shop / Supermarket, which saves you the rural delivery fee.
If you receive mail by rural contractor (“postie”) but you did not pay the extra rural postage at the checkout, we probably will contact you to ask you to pay pay the extra rural fee; this may delay us shipping your order.
International rates are at cost for Australia.
Processing and shipping time
Items are carefully packed for safe delivery and shipped within 24-48 hours of receiving your order (weekends and public holidays excepted). Courier delivery time is generally a few working days although rural delivery may take a little longer.
Some products on discounted prices have as condition (see * in shop for shipping delay) that we may take one extra working day to drop it off to the courier.
Australian deliveries are at the moment delayed by an extra week, or so, so it could be 3 weeks – depending also on Sydney’s international mail processing times.
For further details, please see our Terms and Conditions.