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Terms & Conditions of Use

Terms & Conditions

A. The following clauses set out the Terms and Conditions governing use of this website Before using the website, please carefully read the following Terms and Conditions of use.

B. is owned and operated by E AUTENTICO (EAU), a partnership trading in New Zealand.

1. Acknowledgment and Acceptance

a. By visiting and/or using or purchasing via this website, you acknowledge that you have read, understood, and implicitly agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. These Terms and Conditions together with our E AUTENTICO (EAU) website prices and contact details, contain the whole of our agreement relating to your purchase.

b. We expressly reserve the right to terminate or modify these Terms and Conditions or any part of them from time to time, for any reason, at our sole discretion and without notice. If you have an issue with or do not agree to be bound by these Terms and Conditions and any future changes, please do not use or order through this website.

c. You acknowledge and agree that it is your responsibility to review this site and these Terms and Conditions from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms and Conditions and agreement to abide and be bound by the modified Terms and Conditions.

2. Pricing Information

a. All prices intended for New Zealand domestic sales on this website are quoted in New Zealand dollars and include GST but exclude shipping and handling. Prices are subject to change without notice at the discretion of EAU.

3. Ordering

a. You may order:

i. via this website or,

ii. by using our web-form or email to contact us.

4. Payment

a. You are welcome to pay for purchases using the Stripe or PayPal facilities available through this website. These facilities also allows you to use your  Amex, Visa or Mastercard credit cards  to make payment, even if you are not a member of PayPal.

b. Purchases made after contacting us and receiving instructions may be paid for by internet banking or by depositing payment  into our bank account.

5. Shipping and Delivery

a. We deliver purchases made via this website to street addresses throughout New Zealand. Please see d) to understand your responsibility to pay the correct courier fee/ return costs.

b. Items are carefully packed for safe delivery and shipped within 24 hours of receiving your order (weekends and public holidays excepted). Delivery time is generally 2-3 working days although rural delivery may take a little longer. However, if you bought items which included in the shop the one-day-delivery-delay description, this delay/day will be added.

c. If your desired Product is not in stock, we will contact you to advise the estimated arrival time and if you prefer not to wait, to allow you the option of a full refund. We reserve the right to refuse to supply any person or company for any reason(s) without obligation to disclose such reason(s).

d. Please ensure that the delivery address you supply is complete and correct. If you provide an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is undelivered and/or returned to us, you will be responsible for the cost to resend the item and at our discretion, charged an additional $10.00 per package to have the package(s) re-shipped.

If you select the wrong courier service (e.g. urban delivery instead of rural delivery), we may contact (email or phone) you to pay us the additional fee – mostly by bank transfer – before we ship.

f. Under-delivered, defective, damaged or incorrectly packed Product

i. EAU makes every effort to ensure Products arrive in perfect condition and as ordered. If Product(s) are under-delivered or arrive in damaged condition, at the time of receipt, you must immediately make a suitable endorsement on the courier delivery docket to specify any under-delivery or damage and instruct our contracted courier company to return the package to us, complete with the original packaging and the damaged Product.

ii. Defective products and /or incorrectly packed Product must also be returned to EAU for replacement.

iii. Our return-address is supplied to you by our email or telephone contact or in writing.

iv. Immediately following discovery of under delivered, damaged, defective or incorrectly packed Product(s), please click here to use our Webmail form to write and let us know.

Please be sure to let us have full details of the under-delivery, defect(s), damage or incorrect packing as well as the details that identify your order and as applicable, the date on which the Product(s) were returned. In particular, incorrectly packed Product must be reported within three working days of the package being received.

v. In the case of damage, replacement Product(s) will be sent to you as soon as the contracted courier company accepts liability for the damage. This should be accomplished within a couple of days of the items return.

vi. In the case of defective Product(s), replacement Product(s) will be sent to you as soon as we can confirm the defects(s). This should be done within a couple of days of the return of the defective Product(s).

vii. In the case of incorrectly packed Product(s), replacement Product(s) (if required), will be sent to you as soon as we can confirm the incorrect packing. This should be done within a couple of days of the return of the incorrectly supplied items or receipt of the details of the under supply.

g. Non receipt

i. If you have not received your order within 7 working days after placing the order, please click here to use our Webmail form to write and let us know.

ii. An enquiry will be immediately begun with our contracted courier company and if the Product cannot be located and forwarded to you in good order, a replacement item will be sent within three of days of notification.

h. Cancelling Orders

i. Orders can be cancelled in writing before they are shipped for a 10% processing fee. To cancel your order please use our Webmail form to write and let us know.

ii. Orders that have been shipped cannot be cancelled and must be returned by the customer to our ‘Return address’ shown above within 10 days of the date of your order at your expense in unused, unopened condition without the seals or wrapping being removed or broken and must be accompanied by a note showing your name, address, the date of order and the invoice number. If at our sole discretion, we deem the returned product to be saleable, we will refund your purchase price less shipping and handling and a 20% restocking fee within 14 days of our receipt of the goods or within 30 days of your cancellation, whichever is the earlier.

i. Unauthorised use of a credit card, use of an invalid card or the provision of a false name and personal details will be considered fraudulent and will be reported to the appropriate authorities and subject to prosecution. Arranging a chargeback with your credit card company while also receiving the goods is a crime. Customers falsely filing chargebacks are responsible for all fees incurred to collect the debt. In addition, EAU reports all internet crime to the proper authorities.

6. Money Back Guarantee

Money Back Guarantee

i. We are so confident that Presto Gel is the key to solving your haemorrhoid problems that we offer all bona fide first time New Zealand resident customers, a Risk-Free Trial through our Money Back Guarantee.

ii. When you as a customer who qualifies under our Money Back Guarantee, order your first tube of Presto Gel online, you will receive an additional free 3-grams sample sachet of the Product sufficient for some applications to last for 1 application/ day. If after using the contents of the sachet, you then decide to stop using Presto Gel, you may return the accompanying packet and tube, unopened and undamaged within 30 days of purchase, along with a note advising the appropriate invoice number, to obtain a refund of the price paid (less shipping and handling). The postal cost is yours to pay.

iii. The guarantee only applies to individuals who are consumers as defined in the Consumer Guarantees Act 1993. We reserve the right to refuse a refund if we determine at our sole discretion, that a request for a refund is an attempt to abuse our refund policy.

7. Use of website

a. You must not use this website for any activities which solicit others or give rise to liability or which breach any laws or regulations, or infringe the rights of or harms any third party. Without limitation, you must not use this website to send any spam or unsolicited electronic mail messages to anyone or for fraud or any misleading or deceptive or offensive conduct or use the personal information of another person to access or use this website. You must not tamper with, hinder the operation of or make unauthorised modifications to this website or use it to transmit any viruses or bugs or other harmful components.

7. Termination

a. EAU reserves the right to terminate access to this website, refuse service, terminate accounts, and/or cancel orders at its sole and unfettered discretion at any time and without notice.

8. Links, advertising and offers, security, viruses

a. To provide increased value to our visitors, this website may contain links to third-party websites. These websites are not under our control and no representation or endorsement is made as to their content, products or services offered or their business and privacy practices. Use or reliance on any external links and the content provided thereon is at your own risk.

b. As far as we are able, we take all reasonable care but cannot and do not guarantee the security of this website, or warrant that access will be uninterrupted or error free. Nor do we guarantee that defects will be corrected or that this website or the server that makes it available are or will remain free of viruses or bugs or other harmful components. You acknowledge that it is your responsibility to implement sufficient protective measures and virus checks to satisfy your own requirements.

9. Information and content

a. We reserve the right to change the content and format of this website at any time, without notice, and in our absolute discretion.

b. This website includes information and content developed by EAU Information and transferred to EAU and provided by third parties (Third Party Information).

c. We do not verify or endorse or make representations or provide warranty of any kind as to the correctness, accuracy, adequacy, usefulness, timeliness, reliability, completeness or otherwise of Third Party Information, especially for your purposes.

d. Further, you acknowledge and agree that EAU Information is only intended to provide a summary of the relevant subject matter and that its brevity could lead to misinterpretation and that while we use all reasonable endeavours to ensure that EAU Information is up to date, this is not always possible due to the fast moving nature of technology and human knowledge.

e. EAU Information may include certain errors, omissions or outdated information from time to time and you should not rely on EAU Information as your exclusive or primary source of information or use it to delay obtaining or to replace advice given by a qualified health professional.

f. To the extent permitted by law, we do not warrant the correctness, accuracy, adequacy, usefulness, timeliness, reliability, completeness or otherwise of EAU Information and no responsibility can be accepted for those who act on or use EAU Information to disregard, replace or to defer obtaining specific advice from a qualified health professional.

g. To the maximum extent allowed by law, we accept no liability for the accuracy of information contained on the Product pages or on the website, which may contain inaccuracies or typographical errors. This provision does not affect your statutory rights and remedies.

10. Typographical Errors

a. Should Product be listed on this website at an incorrect price, whether due to an error on our part or the activities of an unauthorised third party(s), EAU reserves the right to refuse or cancel any orders placed for Product listed at the incorrect price whether or not the order has been confirmed and or/paid for. If such occurs, we will contact you promptly and offer you the option to purchase at the correct price or in the alternative and as required, to issue a refund in the amount of the incorrect price.

11. Copyright and Intellectual Property

a. Apart from Product-specific material, including trademarks owned by the manufacturers mentioned therein, EAU owns the copyright of all the intellectual property elements on this website and its contents. This includes (but is not limited to) this website, the Products, all literary works, artistic works, compilations, photographs and trademarks (including names, logos and service marks).

b. You may not copy or appropriate any part of the content of this website for other than your personal, non-commercial use. Any other use (including interfering with, or the reproduction, modification, distribution, transmission, republication, performance or display in any other websites or electronic retrieval systems) of the content of this website is prohibited by law.

12. Warranty

a. EAU makes no warranties, guarantees, representations, statements, (whether express, implied in law or residual), including any warranty of merchantability or fitness for a particular purpose regarding the website or Products.

13. Legal Disclaimer

a. To the maximum extent permitted by law, EAU expressly disclaims all warranties of any kind, and all representations and guarantees, whether express or implied, or statutory including, but not limited to the implied warranties of suitability, reliability, availability, merchantability, fitness for a particular purpose, correctness, accuracy, adequacy, usefulness, completeness, timeliness, reliability, currency or otherwise and non-infringement with respect to any Product or any information supplied to you by us. Furthermore, no advice or information, whether oral or written, obtained by you from EAU shall create any warranty.

b. The information contained within this website is provided “as is” and has not been evaluated by Medsafe, the Therapeutic Goods Administration or the Food and Drug Administration, and is not provided or evaluated by medical institutions and professionals. You agree that your use of this website and any material downloaded or otherwise obtained from or made available on the website is done or obtained at your discretion and own risk. You acknowledge that while every effort has been made to avoid or correct errors, this website may include inaccuracies, errors, or omissions.

c. To the maximum extent permitted by law, EAU will not be liable (whether in contract, tort, or otherwise) for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or any economic loss or damage (howsoever caused), including damage to your computer system and other intangible losses (whether or not EAU has been notified of the possibility of such damages) which you may directly or indirectly suffer in connection with the access to, use of, or reliance upon, any Product or any information supplied by us to you.

d. Further, neither EAU nor any third party or data or content provider accept responsibility and disclaim all liability for any inconvenience, damage, liability or loss or personal injury or expense of any nature whatsoever resulting from you or any third party accessing or using this website. This includes (but is not limited to) interrupted access, inadvertent changes to your hardware or software, infection by computer viruses or other harmful components or external intrusion from unauthorized third party access or amendments to this website and/or you or your company’s personal information or material and information transmitted over our system.

e. Notwithstanding our Money Back Guarantee, to the maximum extent permitted by law, EAU’s liability (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from use of, or the inability to use, or the performance of a Product, or any defect in, or non-compliance of a Product supplied to you by us shall be limited to the price paid by you for that Product even if EAU has been advised of the possibility of such damages.

f. In lieu of any warranty, condition, or liability law, EAU’s liability in respect of any defect in or failure of goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects that occur under normal proper use and maintenance within six months of the date of supply and arising solely from faulty design, formulation, materials, or workmanship, provided always unless otherwise arranged, that such defective parts are returned promptly to us. All liability on our part ceases upon the expiry of the six month period.

g. You agree to indemnify, defend, and hold EAU and its subsidiaries, affiliates, directors, officers, and employees, agents, co-branders, licensors and suppliers or other partners, sponsors, and advertisers, and (without limitation) all parties involved in creating, producing, and/or delivering this website and/or its contents, harmless from and against any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of content you submit, post to or transmit through this website, your use of this website, your connection to this website, your violation of the Terms and Conditions of use, your violation of any rights of another person or entity or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

14. Medical Disclaimer

a. The contents and information published on this website and the Products offered have not been evaluated by Medsafe, the Therapeutic Goods Administration or the US Food and Drug Administration. The contents and information are for general information purposes only and are not medical advice and not intended to diagnose, treat, cure or prevent any disease or individual and are instead intended for informational purposes only and to provide options to discuss and evaluate with your medical health professional. The contents and information published on this website is based on the Natural Health Model and provided “as is” for use at your own risk and responsibility. It is not exhaustive or complete and should not be relied upon or used to delay, disregard or replace professional medical diagnosis, advice or treatment for any medical disorder or condition. We strongly recommend that you consult a qualified health professional without delay if you have any concerns about your health. If you are using dietary supplements, you should always inform your professional health professional.

b. EAU has taken care in respect to the information published on this website but expressly disclaims all warranties of any kind and accepts no liability or responsibility for any acts or omissions, done or omitted in reliance, in whole or in part, on the information provided on this and/or any third-party web website linked thereto, including damage experienced as a direct or indirect result of any reliance on any contents published on this website.

15. Force Majeure

a. EAU shall use reasonable commercial endeavours to supply Products in compliance with these Terms and Conditions but shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Products in the event that it is unable to supply due to any event of force majeure which term means any act, omission, event or circumstance beyond EAU’s reasonable control.

16. Severability

a. Any provision of any relevant term and condition which is or becomes held to be void, illegal, invalid or unenforceable for any reason, shall to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant term and condition, shall remain in full force and effect.

17. Waiver

a. Any failure forbearance or delay by EAU to exercise or enforce these Terms and Conditions of use does not waive our rights to enforce the Terms and Conditions of use at any tim

18. Privacy policy

a. We will keep the personal information you provide to us secure and will not disclose, distribute, rent or sell your personal information to third parties without your consent, except as permitted or required by law or other regulation, or to enforce our Terms and Conditions of use, or in the event that all or substantially all of EAU’s assets are acquired by a third party.

b. If you have advised us of your e-mail address we are unlikely to send you emails not related to your order, but reserve the right to occasionally update you on news and special opportunities (email), with the option to opt out if you so wish.

19. Jurisdiction

a. All Terms and Conditions governing this website and any matters relating to this website will be governed by and construed in all respects in accordance with the laws of New Zealand and the parties agree to submit to the jurisdiction of the Courts of New Zealand.

20. Entire agreement

a. These Website Terms and Conditions record the entire agreement between you and EAU and supersede all previous negotiations, understandings, representations and agreements in relation to the subject matter of these Terms and Conditions of use. Neither party is relying upon any warranties, representations, assurances or inducements not expressly set forth herein.